Welcome to Umcyard! Our goal is to offer you the best shipping options, no matter where you live. Below is our shipping policy, which is designed to comply with Google Shopping Ads requirements and ensure you receive your orders in a timely and secure manner,and we strive to provide you with services of the highest level.
Order Processing
Below is the advised shipping rates & time frame for different methods, the time frame in this table is for reference only, as the situation changes day by day, the real shipping time for your order might be different with it.
- Shiping country: United States
- Handling time: 1-3 business days
Shipping Method And Cost(Free shipping on orders over $59.98）
- Standard Shipping (7-15 business days)
-
Free Shipping (7-15 business days)
| Shipping Country | Shipping Method | Handling time | Shipping Time | Prouduct Amount (No Tax) | Shipping Cost (No Tax) |
| United States | Free Shipping | 1-3 Bussiness Days | 7-15 Bussiness Days | ≥$59.99 | Free |
| United States | Standard Shipping | 1-3 Bussiness Days | 7-15 Bussiness Days | $0.01 to $59.98 | $6.99 |
Total Delivery Time = Handling time + Shipping Time(depending on your location)
Note: For orders with multiple items, the Handling time will be based on the item with the longer Handling time.
If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Please note that these are estimated delivery times only.
Order Cut-Off Time
Orders placed before 11:00 PM (GMT+08:00) China Standard Time (Shanghai) will be processed on the same business day.
Orders placed after 11:00 PM (GMT+08:00) China Standard Time (Shanghai) or on weekends and holidays will be processed on the next business day.
Shipping Method
To ensure shipping quality, We use UPS, DHL and FedEx for our shipping methods.
Operation Time
We will try our best to ship your order out within 24 hours, however, if the item you order is out of stock, the operation time may extend up to 72 hours.
Order received in Weekend will be processed in Next Monday.
Delivery Time Exceeded
International shipping might experience delay due to Force Majeure. If your order is delayed, please contact us via email service@umcyard.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
Tracking
A shipping notification will send to you by email or SMS as soon as your package shipped. You can find the tracking code in it.
You can track your order on our order tracking page.
Note: we found the notification email sometimes may be marked as spam by some email provider, so, if you do not receive any notification email after a week, please have a check with your trash box.
Taxes And Duties
For the United States
Please note that all packages are shipped from Umcyard. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Umcyard.
Good Communications
It’s important to us that you’re happy with your purchase in our shop and that the products fit your needs, If you have any questions with shipping. please contact us via e-mail service@umcyard.com.
Support Hour:
Mon-Fri: 8 AM EST - 6 PM EST
Sat-Sun: 10AM EST- 4 PM EST
Phone: +852 64010070
Address: Room 318-320, Building A, Zhongtai Electronic Technology Park, Junlong Road, Longhua District, Shenzhen City, Guangdong Province, China 518109
